What Are Chatbots?
Chatbots are conversational tools which are actually software applications which mimic human's written and spoken actions for the sole purpose of interacting with other people. There are two ways that the chatbots are offered to the people - one being via web applications and other being just standalone app. And now Chatbots are being used commonly in every customer service department which was earlier performed by human beings.
How Do Chatbots Work?
The technology which works behind the chatbots is the Natural Language Processing which is the same technology used on the basis of the voice recognition system like Google Now, Apple's Siri or Microsoft's Cortana. Chatbot technology is not completely NLP, but it is advancing with the continuous development in this section. Algorithms are the main reason which is written to understand the written and spoken words by the users. Chatbots cannot completely rely on the metaphors and similes that are used by humans, these are the limitations of chatbot. But still, they are increasingly responsive and becoming more natural.
Why is Chatbot Becoming a Big Deal?
A chatbot is programmed abiding by the rules and usage of artificial intelligence
which stimulates a real-life interaction with users via a messaging interface. It is like having a real conversation as the chatbot is programmed to talk as such. It is based on machine learning to know how the human speech is advancing and to have the ability to deliver the service. They are able to comprehend the human language and not just react to commands. That is why, the more the chatbots interact with customers, the more they learn and become intelligent.
Proactive Power of Intelligence
Artificial Intelligence has reached its ability to meet the needs of the customers even before they ask for it. The mobile applications integrated with AI and voice-assistant capability has enhanced the flow of the companies and their commercial goals. When machine learning is combined properly with cloud computing and NLP, the companies are able to manage their operations with the use of proactive intelligence.
Real Conversations using Natural Language
Machine learning in voice technology has helped the banks to interact properly with their customers so that they can ask their queries with the chatbot system using NLP. It is an essential feature for the people who can now easily interact and get their queries solved.
Implementing chatbots is cheaper and one of the faster platform compared to others. It is much convenient than hiring people or using, mobile applications for the interactions. Chatbots are the automated solutions which help organizations handle the customers at once. Implementing chatbots will reduce the cost spent on employees hired to do the same job and will reduce the problems that humans generally make. Customers can access the chatbots easily in seconds and interact immediately, which saves time and costs less.
Easier Approach to Global Markets
Global markets require service all the time, throughout the day, which is how chatbots can work 24 hours a day for 365 days unlike before where employees need holidays and can't stay up all night to work. This can be solved as chatbots can converse with multiple languages. This will help the business to grow and operate with new markets without being worried about the problems without it.
Better Lead Generation, Qualification, and Nurturing
Consumers can get personalized assistance in their journey to buying things once they feed the chatbots with the required information. Chatbots can ask the required questions, persuade the customer to buy something else. It ensures the flow of getting higher conversion rates by directing it in the right direction. In addition to this, it can generate potential customers.
24 hours Available Customer Support
Customer service is one of the most important factors that lead to a company's success. Having a 24/7 customer support has a positive impact on your company. Chatbots are helping in improving the customer support service. Bots are automated programmed to give related answers to the queries and issues raised by customers and if it requires a human involvement then the issue is straight forwarded to them. This helps in saving time. With the help of the voice-assisted chatbots, organizations can handle tasks more easily where no customer has to wait.
A digital voice assistant has a lot of possibilities. AI-driven technology and voice-enabled bots are going to slowly change the future with its innovation and ability to do tasks. The transformation is soon to happen in the recent years. Voice-assisted chatbots are going to be a great backup for the employees, which will be cost-effective, effective and speed. The future is going to be pretty exciting and once the chatbots can learn the personality of human conversation, it is going up to another level.